Travel Delay Survey

Directravel is dedicated to helping reduce flight delays. We are lobbying Federal agencies, Congress and the airlines to develop more effective solutions. Your feedback will help make the argument that flight delays must be better managed and greatly reduced.

Please select the response that most strongly matches your personal experience.

1. How many business trips do you take a year?
1.  1-5
2.  6-10
3.  11-19
4.  20 or more
2. What percentage of your business trips are international?
1.  0-25%
2.  26-50%
3.  51-75%
4.  76-100%
3. What percentage of your business trips to date in 2007 have been delayed?
1.  0-25%
2.  26-50%
3.  51-75%
4.  76-100%
4. Have you noticed a larger number of delays on a particular carrier?
1.  Yes
   1. If yes, which carrier:   SELECT ONE... AeroMexico Air Canada Air China Air France Air India Air Transport International - ATI AirTran Airways Alaska Airlines Alitalia All Nippon Airways America West Airlines American Airlines ATA - American Trans Air Austrian Airlines British Airways BWIA International Airways Cathay Pacific Airways Continental Airlines CSA Czech Airlines - Ceske Aerolinie Delta Airlines El Al Israel Airlines Emirates EOS Etihad Airlines Finnair Iberia Airlines Japan Air Lines Jet Blue Korean Air L’Avion LAN Chile Lufthansa Malaysian Airlines Mexicana Airlines Northwest Airlines Philippine Airlines Qantas Qatar Airways Singapore Airlines Southwest Airlines Swiss TAP Air Portugal United Airlines US Airways Virgin Atlantic OTHER
2.  No
5. How do you feel about the length of delays?

	Acceptable	Somewhat Upset	Upset	Completely Unacceptable
a. 15 to 30 minutes
b. 31 to 45 minutes
c. 46 minutes to 1 hour
d. Over 1 hour
e. Cancelled flight

6. Would you travel on flights departing between 10am and 2pm if you were assured this would avoid delays?
1.  Yes
2.  No
7. Would you consider traveling to another regional airport if you were assured this would avoid delays?
1.  Yes
2.  No
8. How much further from your home or destination would you be willing to travel to avoid delays?
1.  30 minutes or less
2.  Up to 45 minutes
3.  Up to 1 hour
4.  More than 1 hour
9. Would you pay a little more if the airline arrived on time?
1.  Yes
2.  No
10. Do you think the airlines should give a refund (sliding scale) when they are late?
1.  Yes
2.  No
11. In which area of the country do you live?
1.  Northeast
2.  Mid-Atlantic
3.  South
4.  Midwest
5.  West
12. What is your title?
1.  President, CEO, CFO, Chairman or equivalent
2.  VP, EVP, Sr. VP or equivalent
3.  Manager, Sr. Manager, Director or equivalent
4.  Sales, Technical Support or other frequent traveler
13. Would you like a copy of the survey results?
1.  Yes
   1. Please provide your e-mail address:
2.  No
14. If you have any additional comments, please provide them in the box below.

Thank you for participating.

Directravel, 860 Wyckoff Avenue, Mahwah, NJ 07430    1-800-air-travel